FAQs
短時間內要了解商品詳情或是退貨準則可能不容易。我們特意整理了常見的問題，幫助您更輕鬆地了解我們的飾物、運送、退換貨服務等。如果還有其他疑問，請隨時聯繫我們，我們很樂意為你解答。
It’s not always easy to understand product details or return policies in just a few minutes. That’s why we’ve put together these FAQs to help you quickly learn about our jewelry, shipping, and return services. If you have any other questions, feel free to reach out to us—we’re happy to help!
我多久可以收到商品？
現貨商品通常會在您下單後的 5 至 7 個工作天內送達。如果您購買的是雕刻或個性化訂製的商品，可能需要多一些時間，通常約 10 個工作天 才能完成。
對於個性化商品，我們投入更多心思為您精心製作，因此處理時間會稍長一些。我們希望確保每一件商品都達到完美的標準！
請務必查看商品頁面上的預估運送日期，以便您提前規劃。我們非常感謝您的耐心等候，並期待您收到這份特別的商品！
你們接受哪些付款方式？
我們很高興在安全的結帳頁面提供多種付款方式！您可以使用 Visa、Mastercard、American Express、銀聯 (UnionPay)、Apple Pay 或 Google Pay 完成付款。
如果您希望使用 FPS 或 PayMe，請聯繫我們的客服團隊。我們隨時為您提供幫助！
你們有實體店面嗎？
這是個好問題！我們的所有精美商品都僅通過官方網站銷售，這不僅幫助我們保持高品質，還能為您提供更優惠的價格。
我們完全理解親眼看到商品的重要性。如果您想更深入了解某件商品，建議您查看商品頁面的詳細資訊。此外，您也可以在 Instagram 搜尋 #3682c 或查看標記 @3682c 的貼文，了解更多產品的實拍照片和影片。
如果您有任何疑問或需要協助，請隨時聯繫我們的客服團隊——我們很樂意為您提供服務！
你們提供保固服務嗎？
當然有！我們對自己的珠寶品質充滿信心，並提供一年保固 (只適用於18K黃金類別的商品)，保證商品無任何製作缺陷。但需要提醒您的是，保固服務不包括以下情況：
- 正常的磨損
- 意外損壞
- 誤用或疏忽
- 未經授權的維修或無法成功的維修
如果您認為您的珠寶可能有製造缺陷，請透過 WhatsApp 與我們聯繫，我們很樂意為您提供協助！
你們提供客製化服務嗎？
當然可以！我們非常樂意為您提供客製化服務。只要將您的想法告訴我們的設計師，我們會盡全力將您的願望變成現實！
How long will it take to receive my product?
In-stock items usually ship out within 5 to 7 business days after you place your order. If you’ve chosen an engraved or monogrammed piece, it might take a little longer—typically around 10 business days—for us to personalize it just for you. For personalized items, we put extra love into crafting each piece, so it may take a bit more time to process. We want to make sure everything is perfect! Be sure to check the estimated shipping date on the product page so you can plan ahead. We appreciate your patience and can’t wait for you to receive your special item!
What payment methods do you accept?
We happily accept a variety of payment methods at our secure checkout! You can use Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay to complete your purchase. If you would like to use FPS or PayMe, please contact our CS team for assistance. We’re here to help!
Do you have any physical stores?
Great question! We sell our beautiful products exclusively through our website, which helps us keep prices lower while maintaining luxury quality. We totally get that seeing something in person is important, so if you want to get a better feel for a specific item, be sure to check out our product pages. You can also hop on Instagram and search for the hashtag #3682c or look for posts tagged with @3682c to see more photos and videos of our collection. If you have any questions or need assistance, just reach out to our friendly team—we’re here to help!
Do you have a warranty?
Yes, we sure do! We take pride in our jewelry and guarantee that it's free from any manufacturing defects for one whole year from your purchase date (applicable to 18K Gold products only. Just a friendly reminder: the warranty doesn’t cover regular wear and tear, accidents, misuse, neglect, or any repair attempts that didn’t go as planned.
If you think your jewelry might have a manufacturing defect, please reach out to us via WhatsApp. We’re here to help and happy to assist you!
Do you offer customization?
Absolutely! We’re excited to offer customization options. Just let our designers know what you have in mind, and we’ll make it happen!